Cancellation & Refund Policy
Last updated: 29 August 2026
Two different kinds of money
Plan fees are what an organizer pays us to run a tournament past the free tier. Entry fees are what players pay their organizer to take part. They are refunded by different people, under different rules.
Entry fees are collected by the organizer directly and never pass through us, so we cannot refund them. Only the organizer can. Plan fees are refundable by us, on the terms set out below.
Your legal rights
Nothing in this policy takes away rights you have under the law where you live that cannot be given up by agreement. If your local consumer law entitles you to a refund or another remedy that this policy does not offer, that right still stands.
If you think one applies to you, email contact@upwiselabs.com and tell us what happened. These protections generally cover people buying as consumers. If you are buying for a business, a club or an association, the terms below are what apply.
Entry Fees and Player Cancellations
Entry fees are set by the organizer and paid to the organizer. Cricket Organizer does not process, hold or refund them, and we take no commission from them. The payment details shown on a registration page are published by the organizer and displayed by us as given: we do not check that they are accurate or that they belong to the organizer, and where a player uploads proof of payment it is the organizer who reviews it.
If you are a player and you want to cancel your registration or ask for your entry fee back, contact the organizer running that tournament. Their cancellation terms are theirs to set and theirs to honour. We can help you reach them, but we cannot return money we never received.
If an organizer cancels a tournament, any refund of entry fees is likewise between the organizer and the players. We may suspend organizer accounts where there is a pattern of cancellations or unresolved complaints.
Platform Fees
A plan fee is a one-time charge for a specific tournament. Once that tournament has gone live and used the paid capacity, the service has been delivered and the fee is not refundable, subject to your legal rights above. Before it goes live, or if a technical failure on our side stopped you from running it, write to us and we will refund it to the original payment method.
- Refunds are issued in the currency you were charged in (INR or USD)
- Refunds go back to the card or account you paid from, via Razorpay
- Razorpay typically settles a refund within 5–10 business days; your bank may take longer
- Foreign-exchange movement between charge and refund is your bank’s, not ours
Payment gateway charges on a completed transaction are not recoverable by us and are not refunded, except where a statutory right requires a full refund.
Questions About Cancellations?
For refund requests or questions about this policy, contact us at contact@upwiselabs.com
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